With Harvey’s, all your purchases can be done in one place. Harvey Norman operates both online and in-store, so even if you have no time to drive to their store, you always have a laid-back option to order stuff from the comfort of your home. However, one thing that seems pretty inconvenient is returning a product. Retuning always seems stressful and time-consuming because you have to keep a check on updates and whether the refund came in or not.
No matter how carefully you select a product, if you are walking on hard luck, you are most likely to pick a product that is deemed for a return especially if it is a gadget or a smartphone. Returning a phone and getting a refund on that is a battle.
Nevertheless, getting a refund is pretty flexible because companies believe that customer satisfaction is the key to stable business, thus offering a standard refund and exchange policy. But are Harvey Norman’s return policies flexible? Do they offer a warranty? If you are about to buy a phone from the Harvey Norman store, here is everything you might want to know about their return policy if the product didn’t match your satisfaction level.
Harvey Norman’s Phone Return Policy
Like any responsible retailer, Harvey Norman pays full attention to their customer’s needs and meets their demands. The company wants its customers to feel 100% satisfied with their purchase and therefore offers a return policy following the purchase you made. If the purchase made does not meet your expectations, you may ask for a refund based on the product you wish to return. The details of the return & refund policy are discussed further in this article.
Harvey Norman’s return & refund policy
Harvey Norman offers a standard 14 days return policy, where you can return a product, get a replacement if needed, and even ask for a repair if that is the case. In case, you receive a damaged product, you can contact Harvey Norman’s customer-first team to discuss the option that is viable on your damaged product. You can return your product both online and in-store, depending on the purchase. Since Harvey Norman stores are independent franchisees, therefore, these policies may differ from store to store. Once, your request for a refund is accepted, it will take approximately 3 days to process the further procedures.
Returning a phone In-store
If you are returning a phone In-store, make sure you do it within 14 days from the date it was purchased. For In-store return, simply carry your product along with its invoice to the store. For easy transactions, ensure you have a receipt of your purchase as proof. No refund will be awarded if there is no proof of purchase.
If you have received any promotional goods along with your purchase, you must return them to the store to get a full refund, otherwise, the original amount of the promotional item will be deducted from the overall refund. Your request for a refund can be refused by the store if the product is damaged or misused by your fault.
Returning a phone via shipping
For returning a phone online, you must ensure that the product is in pristine condition, and can be reused for sale. Keeping their standard policy in mind, the goods must be handed over within 14 days. As soon as your return goods arrive at the Harvey Norman Warehouse, they will be inspected to ensure they are not damaged and returned with all accessories in their original packaging.
How to return a phone via shipping?
If you have bought the phone from any of the Harvey Norman stores, you can simply visit your store and ask for a return if the product didn’t meet your expectations. However, a product bought online can only be returned online. Here are the steps to follow when returning a phone online.
If the product came in with a DPD label from the company, it is suggested to return the item via the same method. Prepare the product you want to return in its original box with all the accessories that came with the box. Print out a prepaid shipping label sent by the company via email, and paste it over the box. Take your parcel to your local DPD office. If you want to track your process, you will be provided with a receipt that allows you to track your parcel on the DPD website. The overall procedure will take up to 7 days, once the inspection of your return goods is completed, the next procedure will begin.
Harvey Norman’s phone return policy is decent and not too hush-hush. If you ever want to return a product to Harvey’s Norman’s store these are the standard procedure for all products. However, there are a few exceptions with other products. If you would like to know more about their return & refund policy, you can visit Harvey Norman’s website.
Q1. Does Harvey Norman offer a return on products that are damaged in transit?
If you have received a damaged item, you may ask for a refund by contacting the customer service team within 3 days from when you received your item. The returned product should be in the same condition as when they were delivered to you.
Q2. Does Harvey Norman’s store cover the cost of repair?
If the damage is occurred due to a personal accident, the cost will be covered by you. If the damage is caused in transit or the product is faulty then, the company will cover the cost.
