HBO Max is a subscription-based service. Often due to glitches and several other reasons, one may find HBO asking to renew their subscription. If you have an updated subscription and still get the same request, it could be an error on behalf of the company. The best thing to do is to restore your purchase, check your subscription details, restart your device, and many others.
There are ample solutions to fix the problem which you can find as you read on!
About HBO Max
HBO Max is the new television normal.. What makes it better is that even the unique and independent programs that are the buzz today are available on this platform though they’re not on TV.
Why does HBO Max ask to renew its subscription?
HBO works on a subscription basis where you get different packs you can choose from and enhance your viewing experience. If your subscription has expired, it’s nice to be reminded so you can renew the same as soon as possible. However, if you have quite some time pending before the expiry is due, it’s frustrating.
Though not many, quite a few customers come across these issues:
Your subscription has expired for real
You may not have realized and it may seem like yesterday since you subscribed but HBO Max keeps track of everything. The first thing to do when you get a renewed subscription request is to check your subscription status.
You can do this in multiple ways. One of these could be checking your status via your account or in the settings of HBO Max itself. You can also check your mobile or the device via which you paid for the subscription, you would have the details of the pack including the expiry date.
Expired credit card
If you pay via credit card, it could be possible that your credit card has expired and HBO is reminding you to check on that. If your plan includes the deduction from your card regularly, HBO and you need an updated card! So if your subscription seems to be perfect, you may want to check the status of your credit card.
Glitches!
Though the service is a digital one, it is largely handled by human minds. Therefore, there are bound to be errors just like in every business. If not the human mind, it could be a technical issue that has caused the request. It usually gets solved if you restart your device or wait a while. If not, there are other measures you can rely on.
What to do?
So you’ve got the request and now you’re unable to watch your shows. You surely aren’t paying again if your subscription is updated so that’s out of the books. Here are some options you can pick if you’re faced with this issue:
Restart your device- Common alternative to many technical issues, is simply to restart your device and if it’s a glitch, it should go. Check your subscription and credit card details- It could be that your credit card or subscription, either one has expired. Therefore, it’s always safe to firstly check the details of the same before you can panic and worry! Restore purchase- This is a very productive option if you feel that your subscription is updated. You can do this by going to the settings of your account and finding the restore purchase. What HBO Max does is look for your details so they can confirm and you should be good to go!Contact your service operator- If none of the methods work, you have your service provider, well, at your service! You can also reach out to the customer helplines provided.
Conclusion
HBO Max is a great platform to stream your favorite, latest and unique shows. If you find the request to renew a subscription you can always check first and then take action. Mostly, it could be a glitch that goes away by restarting. If not, check the subscription and card details, and then take a call!
What to do if HBO can’t find my subscription updates?
If after restoring the purchase HBO can’t seem to find your details, you can link your subscription to your HBO account by simply following the steps under the same option.
Will I be unable to watch on HBO Max if I get a renewal request by mistake?
Mostly, yes. If you get a renewal request from HBO Max, it could discontinue your streaming till the issue is fixed.
