The HBO Auto Description Feature
The feature might have turned on accidentally, and now it is bothering the viewer by not turning off. The HBO max audio description won’t turn off because of one of three reasons, the most convenient way to find out the answer is to troubleshoot the application. Other reasons may include, a problem in Settings, a bug or you might need an HBO Max updated version.
There is a problem in the Settings
Make sure to check the settings before proceeding to any other step. Go to your display and sound settings and confirm that the HDMI is uncompressed. Set the HDMI to 5.1. Open the bitstream format in settings and apply Dolby digital.
Watch out for a bug
The audio description might have turned on “accidentally” because of a bug. Such bugs affect viewers by turning on settings that are unwanted and uncalled for. Wait for HBO Max to fix the bug, until then, there is not much you can do to fix it.
HBO Max not updated
Like many other applications, HBO Max also requires updated versions for smooth entertainment. If your settings are right and there is no chance of a bug, assure that the version installed on your phone is updated.
How To Turn Off Audio Descriptions From Your Smart Television
Most of the time, the fault is in the smart tv settings. If you are facing the issue of unwanted audio descriptions, first check the settings of HBO Max. The steps include:
Click on the audio button. Go on the subtitle settings. Select language, then English. Turn off the audio description.
If you have followed the steps mentioned above, but the problem still exists, then now is the time to play with your smart tv settings. Whether you have a Samsung smart tv or an LG smart tv, the steps to turn off the audio description are pretty much the same. However, if you have Apple’s smart tv, all you need to say is, “Siri, turn off voiceover”, and the rest will be done by the tv.
Steps To Turn Off Audio Description In Smart Tv
Open the drop-down menu on your smart tv. Select Settings. Search for the Voice Recognition tool in the Smart features. You will find a Speech Recognition option and a Voice Recognition option. Turn off both of them.
Other Ways To Turn Off Audio Description On HBO Max
If you have tried all the options above, but the audio description is still on, please do not lose hope yet. We have several other ways to turn off audio on HBO Max. Confirm that you have tried all the steps and options before giving up and calling customer service. It is better to figure out the problem by yourself.
Clear Cache Memory
The first option is to clear your cache memory. The accidental switching on of the audio description can be removed by clearing the cache. You have to go to the settings to figure out where the cache memory can be cleared in your phone.
Sign Out and Sign In
Sign out and then sign back in to deal with the problem. The memory of the audio description might be temporary, which will be removed after you have signed out of HBO Max.
However, if the audio description is still on, then now is the time to contact HBO Max. You can wait for the problem to fix itself, but if it gets on your nerves, message the HBO Max service directly to deal with the glitch.
Conclusion
The HBO Max audio description option was introduced in good spirits. To help visually impaired people to enjoy a show or a movie was the intention behind the feature. Unfortunately, the accidental switching-on of audio description is bothering many people, hence this article to help you if you are dealing with the same glitch.
How do I turn off Audio Description Narration?
On your tv, go to the System options, then click on Settings. After clicking Enter, search the Accessibility option in Settings. Activate Accessibility, then click on Audio Description/Narration and turn it off.
What is the purpose of Audio Narration?
The purpose of Audio Description is to help entertain visually impaired people who cannot watch the gestures of characters in a movie. The feature is introduced to narrate the gestures such as turning around, rolling eyes, winking etc.
How to turn off the audio description on Samsung TV?
Click on Menu and select Settings. Click on Accessibility and then Voice Guide. Select Voice Guide twice. Press the selection button on the remote to disable the Voice Guide.
