At times, the device used for streaming is not compatible with HBO Max or sometimes the problem with the HDMI cable leads to a blank screen with the audio working fine. In this article, we will discuss ways to resolve this issue; from clearing the cache data to power cycling devices.
Why is HBO Max not showing pictures?
There can be a couple of reasons for HBO Max not showing pictures and only the audio. Some of the common ones are discussed below:
Device not compatible
One of the reasons for a blank screen and some glitches during the streaming might be because incompatibility of the device. HBO Max is compatible with Apple TV, Google Chromecast, Android TV, Roku, and a few other Smart devices. You will need to check from their website if the device on which you are streaming is even compatible or not.
Problem with HDMI connection
Another reason for being able to hear sound and not being able to see video on HBO Max might be a problem with the HDMI connection. Wrongly inserted cable is one of the causes of glitches like these. Make sure you have looked into the cable thoroughly.
Bad connection
If you are encountering a similar problem on other devices then it is likely because of your internet connections. At times, unstable internet takes more than usual time to load the video. If you have checked your connections and it all looks good then there might be a possibility that HBO Max servers had gone down.
How to solve this issue?
There can be a lot of ways to fix this, but some widely working solutions are mentioned here.
Reset your internet/ device
To start, the first thing to do is to power cycle your internet and the device you are streaming on. This will flush out any malfunction from your systems. When turning off and switching on, wait for a couple of minutes in between.
Sign out and Sign back later
If the issue doesn’t get resolved, sign out from your HBO Max account and later login. This will ensure whether you still have the subscription valid or not.
Clear the Cache data
Caches are mainly used to store files that are temporary. It stores basic computing instructions that are frequently in use. Deleting cache can help limit pop-ups and in the process can delete the already corrupted files.
To delete cache from your phone, follow these steps:
Open the SettingsGo to the Apps menuTap on HBO MaxGo to the Storage TabClick on Clear App Data
If you use a different device to stream HBO Max how to get rid of cache data from that particular device.
Replace your HDMI cable
HBO Max usually plays at the highest resolution, can be even 4K. However, sometimes the HDMI cable is not able to show the video in that resolution, hence it continues with the sound only. Therefore, you will either need to correctly insert the HDMI cable and if that doesn’t flush out the glitch you will need to replace the cable.
Bottom Line
To sum up, if you are facing a similar issue where you can only access the sound and not the picture when streaming HBO Max, you can go through the steps we talked about in this article. If the issue is still prevalent, contact HBO Max on the contact links, mentioned on their website.
The HBO Max app is working on my phone but not on my PC?
If the issue is witnessed when using a browser, it must be because of the use of an unsupported browser. Disable your browser extension by going to the setting and toggling the switches to off. Also, do check the compatibility of your PC with the application.
How to adjust the stream quality?
HBO Max adjusts its stream quality automatically depending on the speed of your internet. If your connection is unstable or the network bandwidth is low, it is likely to give you a poor video resolution.
Can I stream 4K on my TV using HDMI?
No, as mentioned above a high resolution is at times not supported by HDMI cable. For a resolution like this, you will need another alternative such as; Chrome Cast or downloading HBO Max on your TV, in order to stream.
