Helzberg has maintained a decent history of serving their customers by providing a hassle-free return on the sold products. Helzberg accepts returns of the online sold products under 2 months or 60 days of its purchase. However, the return period is limited to 30 days if products have been acquired from a Helzberg’s outlet.
What is Helzberg’s Return Policy?
A customer is free to return or exchange the purchased item under 30 days (60 days for online purchased items) from the date of purchase. Below mentioned certain conditions that have been defined by Helzberg to place a request for return;
The product should be new and unwornThe product shouldn’t be damagedA client must hold an original receipt of the purchasePhysical grading report along with other documents that was provided along with the purchase receiptIn the case of watches, the customer must produce original packaging and manufacturer’s warranty
How To Return An Online Purchased Product?
Helzberg Jewelry Return Policy ,Helzberg accepts returns through multiple channels. A customer can place his request for a return through the official website of Helzberg. Below-mentioned the steps to place a return;
Helzberg suggest their customers dial 1800-435-9237 or chat with one of the customer support representatives by clicking the chat iconA client is free to return the purchased items in the nearby Helzberg’s storeThe product should be unaltered, unworn, free of any scratches or scuffsIn case a client is aiming to return an online purchased item via a store, the client is highly advised to call 1800-435-9237 to receive return instructions.
What Are Exceptions To Return Policy?
Helzberg is a well-known brand in America, hence it has determined certain exceptions under which return can’t be placed;
Customized or engraved items can’t be returned backJewelry customization fee and shipping charges are non-refundable Order’s payment made via PayPal or Affirm can’t be returned in an outletIn case a free gift is received by a client, it must be returned unopened to receive full creditGift cards are not in the list of returnable merchandiseMerchandise purchased with a Lifetime care plan, must be returned within the term period of the planRefunds will be issued to the original form of payment
Does Helzberg Return Damaged Products?
Helzberg doesn’t accept damaged products. In case, if a delivered product turns out to be a damaged one, the customer can request a return via the chatbox or by calling 1800-435-9237. In addition, if someone detects a manufacturing defect in the delivered product, the customer must contact customer care and request a return within 60 days (if purchased online) from the date of purchase. In case a client finds any defects in the product after exhaustion of return period, Helzberg guarantees to repair or replace the product for up to 12 months from the date of purchase.
Does Helzberg Accept Returns Made After The Specified Deadline?
Helzberg Jewelry Return Policy ,Helzberg strictly follows their return policy, hence Helzberg don’t accept return after the deadline. Helzberg gives multiple care plans & warranties under which a client has the option to extend the serving period of the purchased merchandise. Care plans offers several benefits including repairing and cleaning services. However, a return can’t be made after the determined timeline from the date of purchase.
What Care Plans Offered By Helzberg?
Helzberg offer various care plans to keep the purchase of the clients safe and authentic. Below mentioned some of the plans responsible to make Helzberg a reliable brand;
Lifetime Care Plan: Under this plan, Helzberg provides eligible cleaning and repair services for a lifetime. Inspection has to be done for the first six months from the date of purchase, followed by an inspection every six months. This plan covers the eligible repair and cleaning services for a lifetime. Eligible services include sizing or re-shanking rings, replacement of damaged gemstones, restringing pearls, replacement of broken clasps, repairing worn or broken chains, earring posts, and prongs.
Three-Year Jewelry Care Plan: This plan covers services for up to three years from the date of purchase. This plan doesn’t involve a regular inspection. It provides services that include replacement of broken or damaged bands, replacement of lost or damaged gemstones.
Conclusion
Helzberg Diamonds has emerged as one of the most reliable brands in America in terms of the jewelry industry. Helzberg has maintained a history of delivering authentic jewelry items to its customers. It offers attractive products, and a sufficient timeline to return or exchange the products. It guarantees a trouble-free return. In addition, Helzberg offers multiple care plans. However, a client has to fulfill the eligibility criteria to request an easy return.
1) Helzberg provide 60 days return on all products?
A.Helzberg offers 60 days return period for online sold items. If the merchandise was purchased via an outlet, the timeline is reduced up to 30 days.
- Helzberg charge any amount to accept a return request?
A.No, Helzberg offers free returns and exchanges to their clients. However, a return has to be made within the specified time.
- What is the refund method of Helzberg?
A.Helzberg refunds the amount in the original form of payment. A client has to produce an original receipt and documents to initiate a return.
